terms and conditions

Coaching shall be provided by Karen Snushall

The customer must understand and accept that the coaching services they will be receiving are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. The customer must also understand that their Coach is not acting as a mental health counsellor or a medical professional. Coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment.

The customer must understand and accept that they are fully responsible for their own well-being during coaching sessions, and subsequently. 

All comments and ideas offered in a coaching session are solely for the purpose of aiding the customer in achieving the defined goals they create with the supplier. The customer has the ability to give their informed consent, and hereby give such consent to the supplier to assist them in achieving such goals and understand that results are not guaranteed.

The customer must understand that the supplier will protect their information as confidential unless stated otherwise in writing. If the customer report child, elder abuse or neglect or threaten to harm themselves or someone else, they understand that necessary actions will be taken and their confidentiality agreement limited in this capacity. Furthermore, if the supplier is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

The customer releases, waives, acquits and forever discharges the supplier, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages the customer may claim to have or that they may have arising out of acts or omissions by themselves or the supplier as a result of the advice given by the supplier or otherwise resulting from the coaching relationship contemplated by this agreement. The supplier has no liability for any loss incurred by any customer, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the customer whether justified or otherwise, to achieve a material improvement in quality of life, relationship or business or to achieve their desired outcomes or goals.

If a customer needs to rearrange a coaching session, they should provide at least 72 hours notice. If a coaching programme is purchased, no refunds will be given to customers for unused coaching sessions. In exceptional circumstances the supplier may need to rearrange a coaching session. In those instances she will also give the client 72 hours notice where practical.

Coaching sessions are usually paid in advance. No refund is provided for cancellation although the session can be rearranged in accordance with point 1.8 above.

Where a customer pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited, unless otherwise agreed in writing with the supplier.

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the customer, actual or potential conflict of interest, or other reasons, the supplier can decide to terminate the service to the customer early or refuse or be unable to provide further coaching sessions to the customer. In such a circumstance the customer will be given reasonable notice of termination where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

For facilitation or coaching services, the supplier cannot guarantee the successful outcome of any facilitation or coaching. Their role is to facilitate open discussion and cannot be held liable for any outcome during the facilitation/ coaching or subsequent actions or decisions of the customer in relation to the issue being facilitated. The facilitator shall throughout the facilitation act as an independent impartial neutral facilitator.

The supplier shall not be liable to any party for any act or omission in connection with the conduct of any facilitation services, save for any wilful misconduct.

The supplier shall not be called as a witness or as an expert in any pending or subsequent litigation or arbitration relating to the dispute or subject matter of any facilitation or other services.

The provision of the service is provided under UK jurisdiction and within UK contract law. The interpretations, construction, effect and enforceability of these Terms and Conditions shall be governed by English law, and both parties agree to submit to the exclusive jurisdiction of the English courts for the determination of all disputes arising between them